Complaints Procedure
We want ReclaimRent to work well for you. If something's gone wrong, here's how to tell us and what happens next.
How to complain
Contact us with as much detail as you can:
Email: enquiries@reclaimrent.co.uk
Phone: +44 7356 117949
Please include your name, a description of the issue, and any reference details (like a claim ID) if you have them.
What happens next
- We'll acknowledge your complaint within 3 working days
- We aim to fully respond within 14 working days. If your complaint is more complex and needs longer, we'll tell you and give you a realistic timeframe
- We'll investigate what happened, and where we've made a mistake, we'll tell you plainly and put it right where we can
If you're not happy with our response
If you've been through our complaints process and you're still not satisfied:
- For general consumer complaints, you can contact Citizens Advice (citizensadvice.org.uk) or Trading Standards via the Citizens Advice consumer helpline
- For data protection complaints specifically, you can contact the Information Commissioner's Office (ico.org.uk)
- Since ReclaimRent isn't SRA-regulated, the Legal Ombudsman does not apply to this service — please don't wait for a response from them, as they won't be able to help with a ReclaimRent complaint specifically
If your complaint relates to O Law Ventures representation
If you've engaged O Law Ventures Ltd for full representation (a separate service from the free ReclaimRent tool), your Client Service Agreement sets out how complaints about that specific representation work are handled — this may differ from the process above, since that engagement is a separate service.
Contact us
Email: enquiries@reclaimrent.co.uk
Phone: +44 7356 117949
Post: O Law Ventures Ltd, 128 City Road, London EC1V 2NX